We usually ship within one business day. During large promotions, dispatch may be slightly delayed. We ship via Australia Post, and delivery typically takes 3–7 business days in major cities, with slightly longer times for remote areas. Customers can choose between Regular Post and Express Shipping at checkout.
Regular Post: AUD 7.95 (free shipping on orders over AUD 75).
Express Shipping: AUD 12.95 (reduced to AUD 7.95 on orders over AUD 75).
You can track your order using the order number at: Olight Order Search. Once you have your tracking number, you may also check the latest updates directly on Australia Post.
Delivery period: Shipments are valid for 30 days. If your parcel has not arrived after 14 days, please use the tracking number to contact Australia Post first. Then reach out to us at cs.au@olight.com or via live chat, and we will propose a solution based on their response.
Damaged or lost parcel: Please provide photos or videos of the damaged package for verification, and we will arrange a replacement.
Incorrect address: You may request a redirect with Australia Post. If this fails, the parcel will be returned to us, and we can resend it once received.
For the same unused product, you may exchange it following the same return process, and we will send out the replacement once the original item is received.
For a different product, we will issue a full refund after receiving the returned item, and you can then place a new order for the product you want.
