Q: 3. How do I use coupons or discount codes?

Coupons will be automatically applied at checkout with the best available option. You may also manually remove them if needed. If a coupon does not work, click the rules icon on the top right of the coupon to see the conditions. Discount codes can be entered in the checkout page , and the discounted price will be displayed immediately after applying.

Q: 1. When will my order be shipped and what shipping methods are available?

We usually ship within one business day . During large promotions, dispatch may be slightly delayed. We ship via Australia Post , and delivery typically takes 3–7 business days in major cities, with slightly longer times for remote areas. Customers can choose between Regular Post and Express Shipping at checkout.

Q: 2. What are the shipping fees and free shipping policy?

Regular Post : AUD 7.95 (free shipping on orders over AUD 75). Express Shipping : AUD 12.95 (reduced to AUD 7.95 on orders over AUD 75).

Q: 4. What should I do if there are delivery issues (lost, damaged, or wrong address)?

Delivery period : Shipments are valid for 30 days. If your parcel has not arrived after 14 days, please use the tracking number to contact Australia Post first. Then reach out to us at cs.au@olight.com or via live chat , and we will propose a solution based on their response. Damaged or lost parcel : Please provide photos or videos of the damaged package for verification, and we will arrange a replacement. Incorrect address : You may request a redirect with Australia Post. If this fails, the parcel will be returned to us, and we can resend it once received.

Q: 5. How do exchanges work?

For the same unused product , you may exchange it following the same return process, and we will send out the replacement once the original item is received. For a different product , we will issue a full refund after receiving the returned item, and you can then place a new order for the product you want.

Q: 1. What are the return conditions and process?

We accept returns for completely unsealed and unused products . Please contact us at cs.au@olight.com , and we will provide the return instructions. A refund will be issued once we receive the returned item. If the plastic seal is broken or the product has been used , we cannot accept the return as we do not resell used products, even if they remain functional. If you still wish to return such an item, a 20% fee will be charged, and the product will be disposed of rather than resold.

Q: 2. Who covers the return shipping cost?

In terms of return and exchange, the customer is responsible for the return shipping fee.

Question 1

1. What payment methods do you accept?

Accepted Answer

We accept Debit or Credit Card, PayPal, AfterPay, Bank Transfer, Google Pay, and other common online payment methods.

Question 2

2. How can I modify or cancel my order?

Accepted Answer

If you need to modify or cancel your order, please contact us at cs.au@olight.com or via live chat.

Modify an order: You can tell us what changes you would like. Please note that changes to the colour or model are not possible. In this case, we will cancel your order and issue a full refund, so you can place a new order with the correct items.
Cancel an order:

If your order has not been shipped, we will cancel it upon receiving your request and issue a refund.

If your order has already been shipped, we cannot cancel it. You may refuse delivery, and once the package is returned to our warehouse, we will process your refund.

Question 3

3. How do I use coupons or discount codes?

Accepted Answer

Coupons will be automatically applied at checkout with the best available option. You may also manually remove them if needed.
If a coupon does not work, click the rules icon on the top right of the coupon to see the conditions.
Discount codes can be entered in the checkout page, and the discounted price will be displayed immediately after applying.

Question 4

1. When will my order be shipped and what shipping methods are available?

Accepted Answer

We usually ship within one business day. During large promotions, dispatch may be slightly delayed. We ship via Australia Post, and delivery typically takes 3–7 business days in major cities, with slightly longer times for remote areas. Customers can choose between Regular Post and Express Shipping at checkout.

Question 5

2. What are the shipping fees and free shipping policy?

Accepted Answer

Regular Post: AUD 7.95 (free shipping on orders over AUD 75).
Express Shipping: AUD 12.95 (reduced to AUD 7.95 on orders over AUD 75).

Question 6

3. How can I track my order and what if there are delays?

Accepted Answer

You can track your order using the order number at: Olight Order Search. Once you have your tracking number, you may also check the latest updates directly on Australia Post.

Question 7

4. What should I do if there are delivery issues (lost, damaged, or wrong address)?

Accepted Answer

Delivery period: Shipments are valid for 30 days. If your parcel has not arrived after 14 days, please use the tracking number to contact Australia Post first. Then reach out to us at cs.au@olight.com or via live chat, and we will propose a solution based on their response.
Damaged or lost parcel: Please provide photos or videos of the damaged package for verification, and we will arrange a replacement.
Incorrect address: You may request a redirect with Australia Post. If this fails, the parcel will be returned to us, and we can resend it once received.

Question 8

5. How do exchanges work?

Accepted Answer

For the same unused product, you may exchange it following the same return process, and we will send out the replacement once the original item is received.
For a different product, we will issue a full refund after receiving the returned item, and you can then place a new order for the product you want.

Question 9

1. What are the return conditions and process?

Accepted Answer

We accept returns for completely unsealed and unused products. Please contact us at cs.au@olight.com, and we will provide the return instructions. A refund will be issued once we receive the returned item.
If the plastic seal is broken or the product has been used, we cannot accept the return as we do not resell used products, even if they remain functional. If you still wish to return such an item, a 20% fee will be charged, and the product will be disposed of rather than resold.

Question 10

2. Who covers the return shipping cost?

Accepted Answer

In terms of return and exchange, the customer is responsible for the return shipping fee.

Question 11

3. How long does it take to receive a refund?

Accepted Answer

Refunds are usually processed within one week after the returned item has been received and inspected.

Question 12

1. How long does the repair or replacement take?

Accepted Answer

Once we receive your product, we will inspect and attempt to repair it.

If repair is not possible, we will provide a replacement unit.
If the product has been discontinued, we may offer an upgraded model or a refund.
In most cases, we will ship out the repaired or replacement product within one week of receiving your return.

Question 13

2. What is your product warranty policy?

Accepted Answer

Our torches come with a lifetime warranty. Below is the detailed coverage:

Product	Warranty Period
All torches (including structure, built-in battery, LED, or lens) and knives	Lifetime Warranty
Rechargeable batteries, Charging case	2-Year Warranty
MCC Charging Cable, Remote Pressure Switch, Mount	1-Year Warranty
Non-rechargeable batteries, Clip, Headband, Lanyard, Osling, Holster, etc.	No Warranty

Question 14

3. Who covers the return shipping cost for warranty?

Accepted Answer

If the product is received within 30 days, Olight will cover the return shipping cost.
If the product is received after 30 days, the customer will need to cover the return shipping cost.

Question 15

4. How can I apply for warranty service?

Accepted Answer

Please contact us at cs.au@olight.com. We will provide you with the return instructions, and you can follow the process to send back your product.

FAQs

Orders & Payments

Shipping & Logistics

Returns & Exchanges

Warranty & Repairs